A Route Driver (or any employee) may be performing poorly because……
1. Their learning skills (verbal and numerical capability) may not match those required to do their job:
> If their learning skills are lower than required, the employee may literally not be able to do their job properly.
> If their learning skills are higher than required, the employee may have communication problems or become bored with their job.
2. They may not have the necessary unique behavioral traits required to do their job. In other words, they may not fit into the culture of the job at your company.
3. They may not have the occupational interests that match those required by their job. If their interests do not match those needed by their job, they will lose interest and become disengaged.
There is a management axiom that says: “you can’t manage what you can’t measure’.
Given that most current measuring standards are based on functional results (sales, profit, returns, etc) that are historic (they tell you what happened yesterday, not what will happen tomorrow), the scale to which an employee is being measured may not have anything to do with the employee’s success….or lack there-of in a job function.
To be able to manage your employees in a predictive manner, you need to be able to measure their learning skill, behavioral traits, and job interests. Once you have assessed what may be causing their sub par performance, you will be able to manage that employee to increased productivity.
I hope this information helps improve productivity and reduce turnover at your company. Please let me know if you have any questions.
Sincerely,
Dave McCaffrey
profiles@predictiveassets.com
866 584-9551 (toll free)
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Biography of Dave McCaffrey:
Before becoming a strategic partner of Profiles International™, Dave McCaffrey built a thirty year career in the fast food, convenience store, vending, and Office Coffee Service segments, ultimately holding senior segment management positions at Oscar Mayer, Kraft Foods, and Starbucks Coffee Company.
Over his career, he developed successful relationships with corporate clients such as ARAMARK, Compass Group, Circle K, 7-Eleven and Standard Coffee Service Company, as well as many regional and local independent businesses in the foodservice industry. Dave also grew and enjoyed productive relationships with brokerage and distributive components, as well as segment specific media and national associations of each unique foodservice segment.
Dave feels his greatest professional (and personal) accomplishment of his successful corporate career was the fact that many of the people that he managed were able to move up to their own managerial responsibility. His own management experience gave him the understanding of the benefit of accurate personnel assessments as quality tools for developing key employee engagement and effectiveness.
Having received his Bachelor of Science degree from the University of Wisconsin, he also earned an Associate Degree in Marketing from the Madison Area Community College.
Actively involved in many volunteer capacities, Dave is a member of several commissions at Immaculate Conception Parish (Elmhurst, IL) In addition, Dave and his wife Rita actively mentor engaged couples participating in the Joliet (IL) Diocese pre-marriage program.
Dave and his wife Rita (Flad), both from Madison WI, have been married for forty+ years (’67), and have lived in Elmhurst, Illinois, for over ten years. They have two daughters, both of whom live and work in the Chicago area.
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